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 System Operation

 Billing

 Hardware and Software Requirements


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System Operation  <top>
After registering, I login and get a thin box with nothing in it. What happened? Why can I do a search?
The final step of the registration process lets you select the counties you wish to search as well as the billing plan for each county. If you did not save this information, then the thin box appears since no county was select. To fix this, login and click the
add/remove a county link in the upper right hand corner of the page. Select a billing plan for each county you wish to search then click the Save Billing Plan button at the bottom. This will force a re-login at which point you will see the counties that you selected for searching.

How can I change my password?

  1. Login to SuretyCountyrecords.com. 
  2. Select the account update link in the upper right. 
  3. Enter your new password in the box provided. Note the requirements to the right. As you meet the various requirements, they will turn green to notify you that you have met that requirement.
  4. Retype your new password in the box provided. 
  5. Once all the requirements are met, the UPDATE PASSWORD button will turn green. Click the button to save your new password.

When I perform a search, it seems I never find the document I am looking for. What am I doing wrong?
Remember, ALL the criteria you enter must match in order for a document to appear on the search results list. So, if you have entered a name, a date, a document type, and a file number; and the document type does not match, the document will not appear. If you have a book/page or a file number, that is normally all you need to enter to go directly to your document. Name searches alone work well, be sure to enter the names as shown.

Why am I not able to view images?
SuretyCountyRecords.com images are standard Group IV TIFF images. Your computer needs to have a viewer that is capable of viewing these images. With Windows 2000/NT/98, Imaging for Windows is the default TIFF image viewer and works well with SuretyCountyRecords.com images. With Windows XP, the Windows Picture and Fax Viewer is the default viewer and also works well. Some programs, upon installation, replace the above programs as the default TIFF image viewer, even though they may not be able to view that type of image. These programs include Quicktime for Windows. Please refer to our Image Viewing Help Page for more information.

When I click the ADD button to add a subdivision/block/lot to my search, nothing happens. Which is that?
If you are using Firefox as your web browser, switch to Microsoft Internet Explorer. Firefox does not support the script language being used to perform that feature.

Are there any hot keys available with SuretyCountyRecords.com?
The normal Windows hot keys are applicable. Also, on the Search Critieria screen, ALT-S with select the SEARCH button.

How often are these database updated?
It depends on the county but we receive records for every county at least once a week. You can click on the NEWS link in the top menu to view the dates of each database.

 

Billing Questions  <top>
How can I review my outstanding charges?
After logging in, you will find a
review invoices link in the upper right hand corner of most SuretyCountyRecords.com pages. Click that and then select Detail Invoice or Summary Invoice to view the charges that are outstanding.

When does my credit card get charged for outstanding charges?
For standard rate plans where you pay for the searches you perform, billing occurs on or near the 15th and the 30th of each month in which the charges were incurred. For subscription plans, billing occurs on or near the 15th of the month or on or near the day of the first transaction for the month.

Will I receive a record of charges incurred?
Yes. When your credit card is billed, an e-mail is delivered to the e-mail address that you entered when you registered. This includes detail information of your charges.

Can I change this e-mail address or other account information?
Yes. After logging in, click the
account update link in the upper right hand corner where you will find account information you can update including your e-mail address, credit card number, etc.

 

Hardware and Software Requirements  <top>
  • High speed Internet connection (DSL or better)
  • TIFF Image Viewer (refer to our Image Viewing Help Page for more information)
  • Recommended browser: Internet Explorer
  • Recommended printer: Laser
  • Minimum monitor: 17 inch at 800x600 resolution
  • Recommended monitor: 17 inch or better at 1024 x 768 resolution
  • For PDF viewing: Acrobat Reader


 

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