After
registering, I login and get a thin box with nothing in it. What
happened? Why can I do a search?
The final step of the registration process lets you select
the counties you wish to search as well as the billing plan for
each county. If you did not save this information, then the thin
box appears since no county was select. To fix this, login and
click the
Modify Account
link in the upper
right hand corner of the page. Then select the
Billing Plan
link
which displays the page where the billing plans are selected.
After selecting the billing plans, click the
Save Billing Plan
button at the bottom. This will force a re-login at which point
you will see the counties that you selected for searching.
When I
perform a search, it seems I never find the document I am
looking for. What am I doing wrong?
Remember, ALL the criteria you
enter must match in order for a document to appear on the search
results list. So, if you have entered a name, a date, a document
type, and a file number; and the document type does not match,
the document will not appear. If you have a book/page or a file
number, that is normally all you need to enter to go directly to
your document. Name searches alone work well, be sure to enter
the names as shown.
Why am I not
able to view images?
SuretyCountyRecords.com images are standard Group IV TIFF images. Your
computer needs to have a viewer that is capable of viewing these
images. With Windows 2000/NT/98, Imaging for Windows is the
default TIFF image viewer and works well with SuretyCountyRecords.com
images. With Windows XP, the Windows Picture and Fax Viewer is
the default viewer and also works well. Some programs, upon
installation, replace the above programs as the default TIFF
image viewer, even though they may not be able to view that type
of image. These programs include Quicktime for Windows. Please
refer to our
Image Viewing Help Page for
more information.
Are there any
hot keys available with SuretyCountyRecords.com?
The normal Windows hot keys are applicable. Also, on the Search
Critieria screen, ALT-S with select the SEARCH button.
How often are
these database updated?
It depends on the county but we receive records for every county
at least once a week. You can click on the
NEWS link in the top menu to view
the dates of each database.
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How can I
review my outstanding charges?
After logging in, you will find a
Review Current
Bill link
in the upper right hand corner of most SuretyCountyRecords.com pages.
Click that and then select
Detail Invoice
or Summary
Invoice
to view the charges that are outstanding.
When does my
credit card get charged for outstanding charges?
For standard rate plans where you pay for the searches you
perform, billing occurs on or near the end of the month in which
the charges we incurred. For subscription plans, billing occurs
at the start of the month or on or near the day of the first
transaction for the month.
Will I receive
a record of charges incurred?
Yes. When your credit card is billed, an e-mail is delivered to
the e-mail address that you entered when you registered. This
includes detail information of your charges.
Can I change
this e-mail address or other account information?
Yes. After logging in, you will find a
Modify Account
link in the upper right hand corner of most SuretyCountyRecords.com
pages. Click that and then click
Credit
Information.
This takes you to a form where you can change your account
information including your e-mail address, credit card number,
etc.
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